Frequently Asked Questions

How long it takes to get my purchase?

Purchases with Standard shipping rate takes 5 to 7 days to fulfill.

Does TeaVoila cups make out of compostable materials?

Yes! Our cups are made with 100% natural compostable materials. They made out of plant fiber.

Are the cups reusable?

You can refill the cups 3 times with the same taste and aroma. After that you just composte the cup.

Does the tea oversteep since the tea leaves are sealed and stored at the bottom of the cups?

Our plant-based filters have sealing technology at the bottom of the cup so bitter tea is a thing of the past! Simply add more hot water when you almost reach the bottom of the cup.

How to brew?

Using TeaVoila is simple.

Just add ¼ cup of hot water, swirl the cup gently, then top the cup with hot water and enjoy.

How many cups come in the pack?

We have 12 cups in each pack that you can refill each cups 3 times, So it will be 36 brewing.

Are the cups industrial composting or home?

For industrial composting,it will be quick and takes about 3 months,But for home composting, you need to add fermented bacteria,leaves..and it will takes about a year.

How much water do TeaVoila cups hold?

12 oz

What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address please email within 2 hours of placing your order. You must make the subject line ‘CHANGE OF ADDRESS’ and provide your full name, order number, and corrected shipping address.

How can I get in touch with you?

Our customer service team is available from 9 am to 5 pm CT. 

Please click here to get in touch 

What currency is used on the TeaVoila website?

All orders on TeaVoila are processed in USD.

How do I track my order?

Click here to track your order.

Where do you do Shipping to?

We ship to the US only for now

*We currently are not shipping worldwide

What is TeaVoila returns and refunds policy?

Click here to see return and refunds policy.

How do I change or cancel my order?

If you need to cancel or make any changes to your order please email within 2 hours of making your purchase with the subject line of this email must read ‘CHANGE OF ORDER’ or ‘CANCEL ORDER’ and our team will be back to you shortly.

Please make sure you have read our Returns & Refunds Policy before proceeding.